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Returns & Refunds

REFUND POLICY

 

If, for any reason, you are not satisfied with the order you receive, please email support@supermug.co.uk. One of our customer service representatives will be happy to help make things right. As much as we want to ensure that everyone is happy, because our mugs are printed to order, we cannot offer refunds or exchanges for incorrectly ordered items.

 

If you have any questions while choosing your mug(s), then don't hesitate to get in touch.

 

 

DAMAGED ITEM / LOW QUALITY PRINT

 

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

 

We will use this information to help you with your order, and eliminate errors in future printing.